

Hotel Description
Nestled in the heart of Chicago’s vibrant downtown, the citizenM Chicago Downtown hotel offers a truly unique and contemporary hospitality experience. Located at 80 East Wacker Place, in the iconic Chicago Loop neighborhood, this sleek and stylish establishment caters to the modern traveler seeking a seamless blend of comfort, convenience, and cutting-edge design.
As you approach the hotel, you’ll be immediately captivated by its striking architectural facade, a testament to the brand’s commitment to creating spaces that are as visually stunning as they are functional. The building’s sleek, glass-and-steel exterior reflects the city’s skyline, setting the tone for the sophisticated and tech-savvy ambiance that permeates the entire property.
Step inside the citizenM Chicago Downtown, and you’ll be greeted by a warm and inviting lobby that exudes a sense of calm and relaxation. The open-concept layout encourages guests to mingle and socialize, with strategically placed seating areas and cozy nooks that invite you to unwind and soak in the vibrant energy of the space.
One of the hotel’s standout features is its innovative approach to the traditional check-in process. Forget about long queues and impersonal interactions – at citizenM, the entire check-in experience has been streamlined and reimagined. Using state-of-the-art technology, guests can breeze through the check-in process using self-service kiosks, allowing them to skip the front desk and head straight to their room.
Speaking of rooms, the citizenM Chicago Downtown has a well-deserved reputation for its exceptional accommodation offerings. Each of the hotel’s guestrooms has been meticulously designed to cater to the needs of the modern traveler, with a focus on maximizing space and minimizing clutter. The rooms feature a sleek, minimalist aesthetic, with clean lines, neutral tones, and touchscreen control panels that allow guests to personalize their environment with just a few taps.
The attention to detail is evident in every aspect of the room, from the plush, king-size beds adorned with high-quality linens to the spacious rainfall showers and luxurious toiletries. The in-room amenities are equally impressive, with high-speed Wi-Fi, a smart TV with a wide selection of entertainment options, and a convenient workspace that allows guests to stay productive during their stay.
But the citizenM experience extends far beyond the confines of the guestrooms. The hotel’s public spaces are a true highlight, offering a wealth of opportunities for relaxation, socializing, and exploration. The citizenM Canteenm, the hotel’s signature dining and drinking destination, is a vibrant and inviting space that serves up a delectable array of international cuisine, locally sourced beverages, and artisanal cocktails.
Designed to cater to the diverse tastes and preferences of its guests, the Canteenm features a variety of seating options, from cozy nooks and intimate corners to communal tables and lively bar areas. The menu is a celebration of global flavors, with a focus on fresh, seasonal ingredients and innovative culinary creations that cater to every dietary need and preference.
For those seeking a more active experience, the citizenM Chicago Downtown also boasts an impressive fitness center, equipped with state-of-the-art cardio and strength-training equipment. Whether you’re looking to maintain your workout routine or simply enjoy a rejuvenating session, this well-appointed facility is sure to impress.
Beyond the hotel’s physical amenities, the citizenM brand is renowned for its commitment to sustainability and environmental responsibility. The Chicago Downtown property is no exception, with a range of eco-friendly initiatives and practices in place to minimize its carbon footprint and promote a more sustainable future.
From the use of energy-efficient lighting and smart climate control systems to the implementation of responsible waste management and water conservation strategies, the hotel’s dedication to sustainability is evident at every turn. Additionally, the citizenM team actively engages with local communities, supporting various charitable and philanthropic initiatives that aim to make a positive impact on the city and its residents.
With a Scored 8.8 out of 8.8 and a 4-star rating, the citizenM Chicago Downtown has firmly established itself as a premier hospitality destination in the heart of the Windy City. Its unwavering commitment to innovation, design, and guest satisfaction has earned it a loyal following among travelers from around the world, who appreciate the hotel’s ability to seamlessly blend modern luxury with a genuine sense of community and belonging.
Whether you’re visiting Chicago for business or leisure, the citizenM Chicago Downtown offers an unparalleled experience that will leave a lasting impression. With its exceptional amenities, forward-thinking philosophy, and dedication to exceptional service, this hotel is poised to redefine the way you think about urban hospitality.
Rooms
- King Room with 1 extra-large double bed for 2 adults, 1 child
- King Room City View with 1 extra-large double bed for 2 adults, 1 child


Reviews
Raed from Jordan (9/10)
Amazing hotel. High tech and great location.
Ana from United States (8/10)
Rooms are clean, property is brand new, everything is modern and beautiful. Bed is comfortable and room is not noisy, which is great. Stellar location.
Anne from United Kingdom (9/10)
Really handy location but got a quiet room. Chilled vibes.
Cocoman from Ireland (9/10)
Location
Saila from Netherlands (8/10)
Perfect location to explore Chicago. Small, but very convenient, clean and modern rooms. Comfortable bed. Overall a very positive stay and would stay again when in Chicago.
Joel from United States (9/10)
The design of the interior
Adelyn from United States (8/10)
Good rooms, cool lighting, great location
Joe from United States (9/10)
You can use the IPad in the room or the mobile app to control everything in the room.
Frank from United States (9/10)
Room was small but cozy. Fun vibe throughout the hotel. Staff was helpful.
Paul-louis from United States (9/10)
+ well located
+ self check in/out super easy and convenient
+ room clean and functional ; confortable bed ; great city view ; good noise isolation
+ common space well decorated
+ staff super friendly
Facilities
Bedroom:
- Linen
- Wardrobe or closet
General:
- Air conditioning
- Non-smoking throughout
- Allergy-free room
- Heating
- Lift
- Ironing facilities
- Facilities for disabled guests
- Non-smoking rooms
Kitchen:
- Refrigerator
Bathroom:
- Toilet paper
- Towels
- Toilet
- Free toiletries
- Hairdryer
- Shower
Services:
- Shared lounge/T V area
- Luggage storage
- Express check-in/check-out
- Business centre
- 24-hour front desk
- Meeting/banquet facilities
Wellness:
- Fitness
Living Area:
- Desk
Food & Drink:
- Coffee house on site
- Wine/champagne
- Bar
- Restaurant
Accessibility:
- Wheelchair accessible
- Upper floors accessible by elevator
Room Amenities:
- Socket near the bed
- Clothes rack
Languages spoken:
- English
Safety & security:
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- 24-hour security
- Safety deposit box
Media & Technology:
- iPad
- iPod dock
- Cable channels
- Radio
- Telephone
- TV
Reception services:
- Invoice provided
Great for your stay:
- Restaurant
- Free WiFi
- Facilities for disabled guests
- Non-smoking rooms
- Shower
- Luggage storage
- Lift
- Cable channels
- Bar


Rules
Pets:
- Pets are not allowed.
Groups:
- When booking more than 10 rooms, different policies and additional supplements may apply.
Check-in:
- From 14:00 to 00:00
- Guests are required to show a photo identification and credit card upon check-in
Check-out:
- From 01:00 to 11:00
Cancellation/prepayment:
- Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Guest reviews
Staff:
Comfort:
Location:
Free WiFi:
Facilities:
Cleanliness:
Value for money:
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