28 North Franklin Street, Chicago Loop, Chicago, IL 60606, United States
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Image 1 of Hyatt Place Chicago/Downtown – The Loop
Image 2 of Hyatt Place Chicago/Downtown – The Loop

Hyatt Place Chicago/Downtown – The Loop Overview

First Impressions

Walking into Hyatt Place Chicago/Downtown – The Loop, you immediately get that “business traveler meets modern comfort” vibe that actually works really well. The lobby has this clean, contemporary feel without being sterile — honestly, it’s the kind of place where you can settle in with your laptop and not feel out of place. What struck me right away was how the staff seemed genuinely helpful rather than just going through the motions, which you don’t always get at three-star properties in downtown Chicago.

Location & Neighborhood

You know what’s great about being on North Franklin Street? You’re literally in the thick of everything without the chaos of being right on Michigan Avenue. I mean, you can walk to Millennium Park in about ten minutes, and the Chicago River is practically at your doorstep. The Loop’s energy is addictive — there’s always something happening, whether it’s the rumble of the L trains overhead or people rushing to catch the next show at one of the nearby theaters. Couples seem to love exploring the area together (apparently they rate the location 9.0, which honestly makes sense when you’re staying here).

The Room

The room setup is pretty smart, actually. Instead of cramming everything into a tiny space, they’ve created these separate zones that somehow make everything feel more spacious. The bed sits in its own area while there’s this cozy corner with a sleeper sofa that doesn’t look like an afterthought. What I really appreciated was the work space — it’s not just a desk shoved against the wall, but an actual functional area where you can spread out. The bathroom is modern and well-lit, which matters more than you’d think when you’re getting ready for a day of meetings or sightseeing.

Breakfast & Dining

The buffet breakfast is one of those pleasant surprises you don’t expect at a mid-range hotel. Sure, it’s not going to blow your mind, but there’s variety beyond the usual continental spread — hot items, fresh fruit, decent coffee that doesn’t taste like it’s been sitting around for hours. The restaurant area has this relaxed atmosphere where you can actually have a conversation without shouting over noise. I found myself lingering over coffee more than once, just watching the city wake up through the large windows.

Why Guests Love It

There’s something refreshing about a hotel that doesn’t try to be everything to everyone but does what it promises really well. The location score of 9.0 isn’t just a number — when you’re steps away from major attractions, great restaurants, and multiple transportation options, you start to understand why people keep coming back. It’s the kind of place where business travelers feel comfortable but families don’t feel out of place, and honestly, that balance is harder to achieve than you’d think. The value proposition just makes sense when you’re getting this level of comfort and convenience in downtown Chicago.

Best hotels in Chicago blend art deco lobbies, craft cocktail bars, and tasting menus of Midwestern harvests.

Hyatt Place Chicago/Downtown – The Loop Accommodations

AccommodationDetails
King Room with Sofa Bed and View1 extra-large double bed and 1 sofa bed for 4 adults, 3 children
Queen Room with Two Queen Beds and View1 sofa bed and 2 large double beds for 5 adults, 4 children
King Room with Sofa Bed and Roll-In Shower – Disability Access1 extra-large double bed and 1 sofa bed for 4 adults, 3 children
King Room with Sofa Bed and Accessible Tub – Disability Access1 extra-large double bed and 1 sofa bed for 4 adults, 3 children
Queen Room with Two Queen Beds and Roll-In Shower – Disability Access1 sofa bed and 2 large double beds for 5 adults, 4 children
Queen Room with Two Queen Beds, Sofa Bed and Accessible Tub1 sofa bed and 1 large double bed for 5 adults, 4 children
King Room with Sofa Bed1 extra-large double bed and 1 sofa bed for 4 adults, 3 children
Queen Room with Two Queen Beds and Sofa Bed1 sofa bed and 2 large double beds for 5 adults, 4 children
Specialty King Room with Sofa Bed and Roll-in Shower – Disability Access1 extra-large double bed and 1 sofa bed for 4 adults, 3 children
Specialty King Room with Sofa Bed1 extra-large double bed and 1 sofa bed for 4 adults, 3 children
Corner King Room with Sofa Bed and View1 extra-large double bed and 1 sofa bed for 4 adults, 3 children
Image 3 of Hyatt Place Chicago/Downtown – The Loop
Image 4 of Hyatt Place Chicago/Downtown – The Loop

Reviews of Hyatt Place Chicago/Downtown – The Loop

  • Grackel from Switzerland (9/10)

    Everything! We stay at this hotel every summer and it never disappoints. The location is wonderful, the staff are awesome, and the breakfast is good value.

  • Raj from India (8/10)

    Everything was good except that i found the location a bit far from all the main attractions.

  • Guilherme from United States (7/10)

    Nice gym

  • Shatavius from United States (9/10)

    Nice location. Convenient to other things Downtown.

  • Kavita from India (9/10)

    Excellent location. Good rates

  • Sonal from United States (7/10)

    It was clean and the room was comfortable.

  • Antonio from Panama (8/10)

    The location is unbeatable and the courtesy water bottles were deeply appreciated. I stayed in a very comfortable room with enough space.

  • Katherine from United States (8/10)

    The room was pretty spacious and comfortable. I enjoyed the gym and my kids liked the pool. There were several train lines nearby and the hotel was a 20 minute walk to Millenium park. The area was quiet but not much in the way of restaurants. It was a business area so not much activity during the weekend.

  • Shonderek from United States (8/10)

    Room was nice sized

  • Jeffrey from United States (7/10)

    Customer service

Facilities

Bedroom:

  • Linen
  • Wardrobe or closet
  • Alarm clock

General:

  • Grocery deliveries
  • Minimarket on site
  • Shared lounge/T V area
  • Vending machine (snacks)
  • Vending machine (drinks)
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Allergy-free room
  • Wake-up service
  • Heating
  • Car hire
  • Lift
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Wake up service/Alarm clock

Kitchen:

  • Refrigerator

Parking:

  • Parking garage
  • Electric vehicle charging station
  • Accessible parking

Bathroom:

  • Toilet paper
  • Towels
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower

Wellness:

  • Fitness
  • Fitness centre

Activities:

  • Pub crawls
  • Cycling

Living Area:

  • Seating Area
  • Desk

Food & Drink:

  • Coffee house on site
  • Fruits
  • Wine/champagne
  • Kid-friendly buffet
  • Kid meals
  • Special diet menus (on request)
  • Snack bar
  • Bar
  • Restaurant
  • Tea/Coffee maker

Accessibility:

  • Auditory guidance
  • Visual aids: Tactile signs
  • Visual aids: Braille
  • Emergency cord in bathroom
  • Lower bathroom sink
  • Higher level toilet
  • Toilet with grab rails
  • Wheelchair accessible

Room Amenities:

  • Sofa bed

Languages spoken:

  • English
  • Spanish

Cleaning services:

  • Daily housekeeping
  • Laundry

Safety & security:

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safety deposit box

Media & Technology:

  • Flat-screen TV
  • Cable channels
  • DVD player
  • Radio
  • Fax
  • Telephone
  • TV
  • Pay-per-view channels

Reception services:

  • Invoice provided
  • Private check-in/check-out
  • Luggage storage
  • Express check-in/check-out
  • 24-hour front desk

Business facilities:

  • Fax/photocopying
  • Business centre
  • Meeting/banquet facilities

Indoor swimming pool Free!:

  • Opening times
  • Open all year
Image 5 of Hyatt Place Chicago/Downtown – The Loop
Image 6 of Hyatt Place Chicago/Downtown – The Loop

House Rules at Hyatt Place Chicago/Downtown – The Loop

Pets:

  • Pets are allowed. Charges may be applicable.

Check-in:

  • From 15:00
  • Guests are required to show a photo identification and credit card upon check-in

Check-out:

  • Until 12:00

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.

Guest reviews

Staff:

8.6

Comfort:

8.6

Location:

9.0

Free WiFi:

8.3

Facilities:

8.4

Cleanliness:

8.6

Value for money:

8.0