245 S. Franklin St., Chicago Loop, Chicago, IL 60606, United States
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Hilton Garden Inn- Chicago Central Loop Overview

First Impressions

Walking into the Hilton Garden Inn- Chicago Central Loop, you immediately get that “this is exactly where I need to be” feeling. The lobby has this crisp, modern vibe without being cold or intimidating — honestly, it strikes that perfect balance between professional and welcoming. You know what really caught my attention? The staff actually seems to know what they’re doing, which isn’t always a given in busy downtown hotels. The attention to detail in the design creates an atmosphere that feels both contemporary and approachable.

Location That Actually Matters

Here’s the thing about staying on South Franklin Street — you’re literally in the thick of everything that makes Chicago worth visiting. I mean, you can walk to Millennium Park in about ten minutes, and the Art Institute is practically next door. The three-star rating reflects excellent value for the location and amenities offered. Couples especially seem to get this (they rate the location 9.6, which honestly makes total sense when you’re exploring the city together). The proximity to major attractions means you’ll maximize your time experiencing what the city has to offer.

The Room Experience

The room itself is what I’d call “smartly designed” — everything you need without unnecessary frills. The beds are genuinely comfortable, and there’s actually enough space to spread out your stuff without feeling cramped. What I really appreciated was the work area — it’s functional if you need to catch up on emails or plan your next day. The bathroom is clean and modern, though nothing fancy. Sometimes that’s exactly what you want after a long day of walking around the Loop. The furnishings are practical and well-maintained throughout.

Breakfast and Practical Perks

The breakfast situation here is pretty solid — they’ve got continental options, American classics, and even grab-and-go items if you’re rushing to catch a morning meeting or tour. I actually tried the American breakfast one morning, and it was better than I expected for a hotel this size. The restaurant area gets busy around 7:30 AM, so if you’re not a morning person, either go early or be prepared to wait a bit. There’s also parking available, which — let’s be real — is a huge deal in downtown Chicago. These amenities add significant convenience to your stay.

Why Guests Love It

What really sets this place apart is how it handles the basics exceptionally well while keeping you right in the heart of everything. The 8.7 rating reflects what you actually experience — solid service, clean accommodations, and a location that saves you time and money on transportation. It’s not trying to be something it’s not, which I find refreshing. Whether you’re here for business or exploring the city, you’ll spend most of your time out and about anyway, so having a reliable, well-located base makes all the difference. This hotel delivers consistent quality and dependable hospitality.

Hotel in Chicago reservations spike before St. Patrick’s Day when the river glows emerald and parades roll.

Hilton Garden Inn- Chicago Central Loop Accommodations

AccommodationDetails
King Room1 extra-large double bed for 2 adults, 1 child
Deluxe King Room with City View1 extra-large double bed for 2 adults, 1 child
Deluxe King Room with Landmark View1 extra-large double bed for 2 adults, 1 child
Deluxe King Room with Landmark View – Hearing Accessible1 extra-large double bed for 2 adults, 1 child
King Room with City View1 extra-large double bed for 2 adults, 1 child
King Room with Landmark View1 extra-large double bed for 2 adults, 1 child
One-Bedroom King Suite1 extra-large double bed for 2 adults, 1 child
Queen Room with Two Queen Beds2 large double beds for 4 adults, 3 children
Queen Room with Two Queen Beds with City View2 large double beds for 4 adults, 3 children
Queen Room with Two Queen Beds and Landmark View2 large double beds for 4 adults, 3 children
King Room with Roll-In Shower – Mobility Access1 extra-large double bed for 2 adults, 1 child
King Room – Hearing Access1 extra-large double bed for 2 adults, 1 child
Queen Room with Two Queen Beds – Hearing Access2 large double beds for 4 adults, 3 children
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Reviews of Hilton Garden Inn- Chicago Central Loop

  • Ryan from United Kingdom (9/10)

    The reception staff were amazing, especially the night staff who kindly moved me to another room due to some minor noise keeping me awake before a long international flight. Nothing was too much trouble. The hotel was spotless and in a great location, just a short walk to the nearest L station.

  • Stephen from United States (9/10)

    Well I don’t want to encourage more people to come (kidding) because I liked it sooo much. Why? It’s so close to Amtrak it’s totally easy getting there. It is also off of major thruway.
    Next it is clean and easy to figure out. It’s easy to check in. The elevators are a bit confusing, though.
    Ok next you want quiet, you want to sleep — this is the place. It’s great. Next: you’ve travelled all day, like from Denver on Amtrak, so you want a good dinner from a “different” kind of restaurant, but you don’t want to leave the area. Well, just get in the elevator and go to floor 16 and go to Seville. Go out on the roof right next to the Sears Tower (ok ok Willis, I’m 76) and enjoy lake breezes, great cocktails, and outstanding different Mediterranean / Spanish food.

    Ok now I’ve said it, now you’re going to go on this recommendation, and next time I want to go it’ll be booked up because you read this. Never should have written this 🤣

  • Alexis from United States (9/10)

    centrally located, room was smaller but cozy had everything you needed, clean except for the window, they also were able to store my luggage before check in which is cool as well. I think most city hotels offer that. Also front desk staff were super nice and friendly!

  • Tammy from United States (8/10)

    The extra $75 hidden fees was a big disappointment

  • Christeene from United States (8/10)

    The service from the staff was impeccable. They were friendly, helpful, and made us feel welcome. We had an easy check-in, and staff accommodated our luggage storage when needed. A great location for easy downtown access and CTA trains.

  • Graeber from United States (9/10)

    Close proximity to lots of dining

  • Paolo from United States (9/10)

  • Corinna from United Kingdom (9/10)

    Location was very convenient for us, being a short walk from the station, which was why we chose it. Hotel was comfortable, with a good-sized, up-to-date room. Left luggage facility was exceptionally useful, as was early check-in and late check-out.

  • Michal from Slovakia (9/10)

    Great location near Chicago Union Station and city center. Room was clean and very comfortable, breakfast were great.

  • Catherine from United States (8/10)

    Spacious room, nice shower

Facilities

General:

  • Air conditioning
  • Non-smoking throughout
  • Heating
  • Lift
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms

Kitchen:

  • Microwave
  • Refrigerator

Parking:

  • Parking garage
  • Accessible parking

Bathroom:

  • Free toiletries
  • Hairdryer

Outdoors:

  • Outdoor furniture
  • Garden

Services:

  • Dry cleaning
  • Laundry
  • Business centre
  • 24-hour front desk
  • Meeting/banquet facilities

Wellness:

  • Fitness centre

Activities:

  • Bike tours

Food & Drink:

  • Coffee house on site
  • Snack bar
  • Breakfast in the room
  • Bar
  • Restaurant
  • Tea/Coffee maker

Accessibility:

  • Wheelchair accessible

Languages spoken:

  • English
  • Spanish

Safety & security:

  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • Key access
  • Safety deposit box

Media & Technology:

  • Flat-screen TV
  • Video
  • Telephone
  • TV

Reception services:

  • Invoice provided

Great for your stay:

  • Parking
  • Restaurant
  • Pets allowed
  • Air conditioning
  • Free WiFi
  • Fitness centre
  • Flat-screen TV
  • Facilities for disabled guests
  • Non-smoking rooms
  • Parking garage
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House Rules at Hilton Garden Inn- Chicago Central Loop

Pets:

  • Pets are allowed. Charges may be applicable.

Check-in:

  • From 15:00
  • Guests are required to show a photo identification and credit card upon check-in

Check-out:

  • Until 11:00

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.

Guest reviews

Staff:

9.1

Comfort:

9.3

Location:

9.2

Free WiFi:

8.7

Facilities:

9.0

Cleanliness:

9.2

Value for money:

8.4